Loyalty Bonus

What is the loyalty bonus program?
With our loyalty bonus program, we want to thank you for your loyalty. Regular customers benefit the most from our loyalty bonus program,
as they accumulate loyalty bonuses through repeated purchases with us and can use them in their orders.
For every purchased item eligible for a loyalty bonus, we thank you with a 2% loyalty bonus. The respective amount of the loyalty bonus
is displayed on the product pages.

How can I participate in the loyalty bonus?
To collect loyalty bonuses, registration is required to use the benefits of a customer account. You can either click on the "Customer Login"
icon in the top menu area or go directly to the "Create Account" registration page. Then fill out the form with
your details. Or you can indicate during your order that you would like to create a customer account. In both cases, the same
data will be requested.
For future orders, you will not need to re-enter your data. Then, logging in with your email address and password will suffice.

Where can I view my loyalty bonus?
You must be logged in to view your loyalty bonus in your customer account.
Your current and available loyalty bonus will be displayed as "Your current balance" in your customer account.
There you can see how much loyalty bonus you have received and how much loyalty bonus is still pending.
You have the option to be notified about your loyalty bonus.
Simply activate "Please send a short email when my loyalty bonus is available"

How is the loyalty bonus redeemed?
The accumulated loyalty bonus can be redeemed in the shopping cart for a new order. The loyalty bonus will be displayed as a
voucher in the shopping cart for redemption. If you wish to continue collecting the loyalty bonus, uncheck the "Use balance" box.
If the box remains checked, this amount will be redeemed at the end of the ordering process.

Loyalty bonus and discount codes
When a discount code is entered, no loyalty bonus will be redeemed.
The loyalty bonus will be automatically deactivated.

When does the loyalty bonus expire?
The loyalty bonus only expires if no further purchase has been made within 360 days.

Can the loyalty bonus be paid out?
No, the loyalty bonus is only intended for redemption with an order. The loyalty bonus cannot be transferred to others.

What happens to the loyalty bonus in case of returns or withdrawal?
The loyalty bonus is automatically credited to your customer account only after the right of withdrawal has expired. For subsequent
returns, the loyalty bonus for the returned items will be debited.
In case of withdrawal, the loyalty bonus will also be revoked.